Study Abroad Operations Manager

📍 Madrid

We are an international education organization that offers study abroad and language programs in Spanish speaking destinations. We are currently seeking an Operations Manager for our center in Madrid.

Position overview:

This position is responsible for operating all of our programming in Madrid. The Operations Manager supervises all administrative and academic staff on site. They are ultimately responsible for student experience in Madrid.

🎯Main Tasks

• Supervise and manage the study center operations, including coordinating arrivals, classes, accommodations, excursions and activities.
• Oversee payments to providers and staff payroll.
• Ensure that the center's facilities are well-maintained and clean with the maintenance team.
• Address or oversee medical or logistical emergencies for students at any time.
• Recruit, train, and evaluate team members. 

🔍Qualifications

• Languages: Fluent in English and Spanish.

• Proficiency in additional languages is a plus

• Master’s degree or equivalent professional experience in international education, higher education, or a related field

• Background in international education, student services, or the educational travel industry

• Experience with co-curricular program development, experiential learning, or community-based programming.

• Previous experience in operations with customer service or in HR areas is a plus.

• Personal or professional international travel experience, especially in educational or youth-centered contexts

• Service-oriented.

• Demonstrable skills in decision-making, problem-solving, and leadership capacity.

💼Conditions

Employment Type - Permanent

Position - Full-time and based in Madrid

Sobre nosotros

En HR LEAN nos especializamos en búsqueda de talento, desarrollo de recursos humanos y mejora continua, poniendo a las personas en el centro de la organización. Nuestro objetivo es facilitar que los candidatos encuentren la oportunidad laboral que buscan y que las empresas consigan el equipo que necesitan para alcanzar sus objetivos, asegurando una integración adecuada en la cultura y el equipo corporativo.

En HR LEAN, estamos comprometidos con la creación de un entorno laboral inclusivo donde cada individuo sea valorado y respetado por sus talentos y habilidades. Creemos firmemente que la diversidad enriquece nuestras organizaciones y comunidades, y nos esforzamos por garantizar igualdad de oportunidades.

🌱 Asimismo, estamos comprometidos con el medioambiente, intentando reducir al máximo el uso del papel en nuestros procesos de selección.